Shipping & Returns

OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

SHIPPING

This store is located in the United Kingdom and currently, we only ship locally to the United Kingdom. If you are in Europe, please visit our EU website.

Shipping Costs

UK – £7 (1-2 working days)
Free delivery for orders over £150

PLEASE NOTE THAT OUR PRODUCTS ARE ONLY AVAILABLE TO THE UK.

Please remember: Only orders placed Monday to Friday before 12 o’clock in the daytime will be sent the same day.

REFUNDS

In order to request a refund, customers must contact us using floractiveeurope@gmail.com and submit:

A clear explanation of the issue
Photographic evidence of the problem
The batch/lot number of the affected product

The case will then be reviewed in detail by our technical team, especially in instances related to product efficiency or quality issues.

Please note that we are not responsible for damages caused during transportation by delivery companies, including:

Torn or damaged boxes
Broken materials
Lost items

In such cases, we will open a support ticket with the delivery provider and await their resolution. We will keep you updated throughout the process.

Refunds will only be issued after a thorough analysis of the case. Depending on the outcome, we may issue either:

A discount voucher for future purchases, or
A monetary refund to your original payment method.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at floractiveeurope@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at floractiveeurope@gmail.com and we will tell you where to send the item.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.